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Customer Relations Officer

To apply for a specific opening, send a hand-written application and your resume to careers@hydroserveng.com.

Desired Expertise Customer Relations
Experience 5+ Years
Minimum Education B.Sc or HND
Location Lagos, Nigeria
Employment Type Full Time
Job Status Closed

Responsibilities and Duties

  • Managing customers and maximizing relationship building opportunities.
  • Improving the overall customer relationship, delivering reliable administrative support and customer service.
  • Acknowledging customers promptly and treating them in a courteous manner.
  • Finding out what information, or services the customer requires to meet his/her needs, providing clear, accurate and relevant information.
  • Maintaining a strong knowledge of services of the company.
  • Assist in the analysis of customer trends to enhance sales and service management process and pre-requirements.
  • Sets bold aspirations, a clear vision for the development of the relationship.
  • Sets and executes a client relationship strategy that defines which issues to focus on, which opportunities to pursue, and which individuals to invest in.
  • Cultivates and builds successful customer relationships in order to generate revenue for the company.
  • Interfaces with employees across all levels of the client organization, from senior management to other stakeholders.
  • Correct packaging of invoices and tickets for submission to clients and regular follow up on accounts receivables.


Required qualifications and background:

  • Minimum of 5 years working experience in the Oil & Gas sector
  • Strong understanding in the Oil & Gas sector mainly in this region
  • Good communication, interpersonal and presentation skill
  • Able to identify new business opportunities in the related sectors
  • Able to give advice with sufficient details
  • Able to multitask, prioritize and take initiatives
  • Able to work independently
  • Able to write meeting reports
  • Able to work under pressure.


Language Skills:

Good command of English (reading, writing and speaking)